Last Updated: 3 February 2026

These Terms and Conditions govern your use of the Culture Agency website. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please stop using the Website.

1. Definitions

"Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"Content" means any text, graphics, images, videos, articles, resources, frameworks, assessment descriptions, data, or other information published on this Website.

"Proprietary Frameworks" means our proprietary methodologies, assessment tools, diagnostic instruments, models, matrices, and associated materials, including but not limited to any frameworks described on this Website.

"Service Agreement" means the separate agreement governing the delivery of our consulting, coaching, assessment, or program services.

"We/Us/Our" means Culture Agency (ABN 34 649 661 709), located at Level 5, 14 Banfield Street, Chermside, QLD 4032.

"Website" means the website at www.cultureagency.com and any associated subdomains.

"You/Your" means any person or entity accessing this Website.

2. Acceptance and Changes

2.1  By using this Website, you confirm that you have read, understood, and agree to these Terms.

2.2  We may update these Terms at any time. Changes will be posted with a new "Last Updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

2.3  If you do not agree to any changes, please stop using the Website immediately.

3. Use of Website

3.1  You may use this Website to:

1. Learn about our culture development services, programs, and approach

2. Contact us for enquiries

3. Access publicly available articles, resources, and insights

4. Register for events, webinars, or other activities promoted through the Website

3.2  You must not:

1. Reproduce, copy, distribute, or commercially exploit any Content or Proprietary Frameworks without our prior written permission

2. Use automated systems, including bots, scrapers, or crawlers, to access or extract data from the Website

3. Attempt unauthorised access to any part of the Website, its systems, or connected networks

4. Use the Website for any unlawful purpose

5. Submit false, misleading, or deceptive information

4. Intellectual Property

4.1  All Content on this Website, including text, graphics, logos, images, and downloadable resources, is owned by Culture Agency Pty Ltd or our licensors and is protected by Australian and international intellectual property laws.

4.2  Our Proprietary Frameworks, including any methodologies, assessment tools, diagnostic instruments, models, matrices, and associated materials described on this Website, are the exclusive intellectual property of Culture Agency Pty Ltd. These frameworks represent significant original research and development. No part of any Proprietary Framework may be reproduced, adapted, reverse-engineered, or used to develop competing products or services without our prior written consent.

4.3  The Culture Agency name, logo, and service names are trademarks of Culture Agency Pty Ltd. You may not use these marks without our prior written permission.

4.4  You may view and download Content for personal, non-commercial reference only, provided you maintain all copyright and proprietary notices. This permission does not extend to Proprietary Frameworks, which may not be reproduced in any form.

5. Published Content and Professional Boundaries

5.1  We publish articles, insights, resources, and other content on this Website to share our thinking on culture development, leadership, and related topics. This content is provided for general information and educational purposes only.

5.2  Nothing published on this Website constitutes professional consulting, coaching, psychological, or therapeutic advice. Published content does not create a professional service relationship between you and Culture Agency.

5.3  Our culture development programs, assessments, and consulting services are delivered under separate Service Agreements with specific terms, deliverables, and professional obligations. Information on this Website about our services is intended to help you understand our approach and does not form part of any Service Agreement.

5.4  If you are considering engaging our services, we encourage you to contact us directly to discuss your specific needs.

6. User Conduct

When interacting with this Website, including through contact forms, enquiry submissions, or any other communication channel provided, you must not:

1. Use obscene, defamatory, threatening, harassing, or discriminatory language

2. Submit content that infringes the intellectual property rights of any third party

3. Transmit viruses, malware, or other malicious code

4. Send spam or unsolicited commercial communications

5. Impersonate Culture Agency staff or any other person

7. Enquiries and Submissions

7.1  Where you submit information through contact forms or other Website features, including descriptions of your organisation, cultural challenges, or development needs, that information is treated in accordance with our Website Privacy Policy.

7.2  Submitting an enquiry does not create a professional service relationship or any obligation on our part to provide services. We will respond to enquiries at our discretion.

7.3  We may use general, non-identifiable themes from enquiries to inform our published content and service development, but will never disclose identifiable information without your consent.

8. Accounts and Security

8.1  Some areas of the Website may require registration, for example to access resources, client portals, or event registrations.

8.2  Where registration is required, you must:

1. Provide accurate and current information

2. Keep your login credentials secure and confidential

3. Notify us immediately of any unauthorised access to your account at info@cultureagency.com.au

8.3  You are responsible for all activity that occurs under your account.

8.4  We may suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

9. Third-Party Links

9.1  This Website may contain links to third-party websites for your convenience and reference.

9.2  We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party website.

9.3  Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites.

10. Privacy and Data

10.1  Personal information collected through this Website is governed by our Website Privacy Policy, which is available on this Website. By using the Website, you consent to the collection and use of your information as described in that policy.

10.2  Personal information collected during the delivery of our programs, assessments, coaching, and consulting services is governed by a separate Program Participant Privacy Notice, which is provided to participants during program onboarding. The Website Privacy Policy does not apply to program delivery data.

10.3  We process personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11. Disclaimer

11.1  This Website and its Content are provided on an "as is" and "as available" basis.

11.2  To the extent permitted by law, we do not warrant that:

1. The Website will be available without interruption or error

2. Content is accurate, complete, or current at all times

3. The Website is free from viruses or other harmful components

11.3  Information about our services published on this Website is for general guidance only and does not constitute professional advice. Formal consulting, coaching, and program engagements are governed by separate Service Agreements.

12. Limitation of Liability

12.1  To the fullest extent permitted by law, Culture Agency is not liable for any:

1. Indirect, incidental, special, or consequential loss or damage

2. Loss of profits, revenue, data, or business opportunity

3. Damage arising from your use of, or inability to use, the Website

12.2  Our total aggregate liability arising from or in connection with your use of this Website shall not exceed AUD $100.

12.3  The limitations in this section apply to liability arising from Website use only. Liability in connection with the delivery of our programs and services is governed by the applicable Service Agreement.

Australian Consumer Law

12.4  Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

12.5  To the extent that we are entitled to limit our liability under the Australian Consumer Law, our liability is limited, at our option, to the resupply of the relevant services or the payment of the cost of having the relevant services supplied again.

13. Relationship Between Website Terms and Service Agreements

13.1  These Terms govern your use of this Website only. They do not govern the delivery of our culture development programs, assessments, coaching, consulting, or any other professional services.

13.2  If you engage our services, the terms of that engagement will be set out in a separate Service Agreement. In the event of any inconsistency between these Website Terms and a Service Agreement, the Service Agreement will prevail to the extent of the inconsistency.

13.3  Nothing on this Website constitutes an offer to provide services. All service engagements are subject to a separate agreement and our acceptance.

14. Governing Law

14.1  These Terms are governed by the laws of Queensland, Australia.

14.2  Any disputes arising from or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

15. General

15.1  These Terms, together with our Website Privacy Policy, constitute the entire agreement between you and Culture Agency regarding your use of this Website.

15.2  If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

15.3  Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.4  You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

16. Contact

For questions about these Terms:

Culture Agency

Email: info@cultureagency.com

Phone: 1300 004 147

Address: Level 5, 14 Banfield Street, Chermside, QLD 4032

Website: www.cultureagency.com