Introduction

Culture Agency (34 649 661 709) (we, us, our) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and manage personal information gathered through our website at cultureagency.com.au and related marketing activities. It does not cover information collected during the delivery of our culture development programs, assessments, or coaching engagements, which are governed by a separate Program Participant Privacy Notice provided during program onboarding.

Scope

This policy applies to personal information collected when you:

• Visit or browse our website

• Submit a contact or enquiry form

• Subscribe to our newsletter or mailing list

• Download resources, guides, or other content from our website

• Register for webinars or events promoted through our website

• Interact with us through social media links on our website

What We Collect

Through our website and marketing activities, we may collect the following personal information:

Information You Provide

• Name and contact details (email address, phone number)

• Organisation name and role

• Enquiry details and messages submitted through contact forms

• Preferences related to communications and marketing

Information Collected Automatically

• IP address and browser type

• Pages visited, time spent, and navigation patterns

• Referring website or search terms

• Device type and operating system

We do not collect sensitive information (as defined under the Privacy Act) through our website or marketing activities. If our engagement with you progresses to program delivery involving assessments or development work, a separate privacy notice will apply.

How We Use Your Information

We use the personal information collected through our website and marketing activities to:

• Respond to your enquiries and requests

• Send you newsletters, articles, and insights relevant to culture development (with your consent)

• Notify you of events, webinars, or new resources

• Improve our website functionality and user experience

• Analyse website traffic and usage patterns

• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Website hosting and analytics providers — to maintain our website and analyse usage patterns

• Email marketing platform — to manage newsletter subscriptions and communications

• CRM provider — to manage enquiries and client relationships

• Professional advisors — legal, accounting, or compliance advisors where necessary

• Regulatory authorities — where required by law

Some of these service providers may be located outside Australia. Where this is the case, we take reasonable steps to ensure they handle your information in accordance with the APPs.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyse usage. These include:

• Essential cookies — required for the website to function correctly

• Analytics cookies — to help us understand how visitors use our website

• Marketing cookies — to deliver relevant content and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience of the website.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Request deletion of your information where appropriate

• Opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly

We will respond to access and correction requests within 30 days.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We will notify you and the relevant authorities of any eligible data breach in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Data Retention

We retain website and marketing data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber information is retained until you unsubscribe. Enquiry data is retained for [insert period, e.g., 24 months] after our last interaction unless a continuing business relationship exists.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through a notice on our website. We encourage you to review this policy periodically.

Contact Us

For privacy questions, to exercise your rights, or to make a complaint:

Email: info@cultureagency.com

Phone: 1300 004 147

Address: Level 5, 14 Banfield Street, Chermside, QLD 4032

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.